Customer Testimonials
Best service around! Cody is great!
Thomas did a great job!
Very smooth process. Brooke,, Jeremiah’s and. Jacob were very helpful
Took vehicle in on appointment at1pm ready by 5pm.
I recently purchased a Ford Expedition Tremor from Smith South Plains, and I couldn’t be happier with the experience\! This is the **third vehicle I’ve purchased from Dakota**, and I highly recommend him\. He has a great personality, is extremely knowledgeable, and—most importantly—is never pushy, which I really appreciate\.
The customer service at Smith South Plains is outstanding\. I was also able to take care of the financing through **e\-sign with Jacob**, which made the process incredibly convenient\. Jacob went over everything with me over the phone and made sure I understood all the paperwork, ... Read More Google - Aug 21, 2026
This man was very professional & efficient. He did an excellent job & we are very happy with the service.
Salesman Geremias was very friendly and helpful,He made purchasing our vehicle quick and easy,this is my second purchase from Smith Auto Family Levelland and will buy from them again in the future.
Fast Couteous service - reasonably priced
Thomas was right on time. He was professional and friendly. He did a great job. The mobile service is a game changer.
GREAT PEOPLE!!! The guys in the shop are second to none!
Great friendly service! Thanks!!
We recently purchased a truck and Jeremias took great care of us. He was courteous and professional and really great to work with. This was the easiest vehicle purchase we have ever made. Jacob in the Finance Dept was awesome as well. If you need a vehicle I highly recommend Jeremias and Smith Auto Family Levelland.
Thomas did a great job with the mobile servicing. Very convenient
Above and beyond! Jeremiah got it done quick and easy. Highly recommend that young man
Well done. Great advice.
He had a very professional and courteous attitude.
Thankful for Thomas! Thomas is professional, respectful & efficient. Explained in detail procedures and processes and answered all my questions! Thank you for the Mobile Services!
I loved that Thomas worked on my car in my driveway and did a good job
Great experience every time. Thomas is always friendly and ready to help with car issues! He is able to answer any questions I have over issues.
Thomas was very kind and explained everything to me. It was so helpful to me not to have to take my truck in and wait all day for recall work to be done. Thank you Thomas for working out in the heat to take care of my truck.
Mr. Thomas was very friendly and professional and I love that from a company The day that he did my sister's car. That's when I asked. Could he be able to do mines and he said yes anytime 😁
Professional! Friendly! Got the job done the first time!
Smith Ford in Levelland does a great job
Very good service, but communication could be better.
I recently used the mobile service for my vehicle’s recall repair and I was extremely satisfied with the experience. The technician, Thomas arrived right on time was professional and explained the work that needed to be done. The repair was completed quickly and efficiently, and the convenience of having everything done at my place of employment, made the process stress-free. I highly recommend this mobile service for anyone needing recall work.
I just want to give a shout out to Brooke on her amazing patience and willing to go above and beyond to make sure you and your family get into something they need. The Smith Auto Family was able to work with us and got us into an amazing vehicle that fit our budget. The staff is friendly and willing to help.
Thomas did a great job and helped us understand why we had a check engine sign
The guys at the service department were welcoming and even when I was 30 Minutes early for my appointment. I also purchased items from parts and that lady was wonderful.
Very respectful and knowledgeable
We had the best experience here! Everyone was so kind and helpful🙌 definitely coming back in the future💓
We brought out vehicle back to Smith South Plains as there was a larger issue to what they fixed. With a nice conversation, they made it right and worked with us for a compromise. We appreciate their professionalism and customer service.
Great Customer Service
Very Professional and great Customer service
Brooke was awesome . Took her time ,was not pushy and made us feel very comfortable and at home . She did everything possible to get me in a Bronco as I wanted. She is genuine . While she is at the dealership ,we will continue to do business there . We will follow her wherever she goes .
Everyone was amazing! Brooke and Yancey were amazing and helped us out from start to finish! Thank you!
Fast, friendly ,reasonable
Thomas did a great job. Got 2 vehicles done quickly, explained a few issues found, was very helpful.
Took over three weeks to even get started on my vehicle. Then stated my tire had a big bubble from the time I left it there until they pulled it in for inspection and they had to put on my spare. (The one tire that was ruined had a different PSI than the others) It's obvious it was over inflated! Their service department is very costly and the service manager said he would look into the matter and still hasn't responded with his findings. Just blew me off!
P.S.
The Service manager contacted me after this review ... Read More Google - Jun 30, 2026
Very professional
Thomas did a great job he and even waited for me to get back from the vet thank you. Definitely recommend the mobile service.
Awesome dealership, great people with great deals!
Fast, courteous, and professional
I purchased a new Ford Expedition from Smith at the beginning of April. This past weekend, while traveling out of town for a baseball tournament, my vehicle wouldn't start. After trying to get help from a local dealership with absolutely no success, we were forced to get a rental and leave my vehicle behind at the baseball field. Fast forward a few days and lots of stress, Smith sent a crew out of town to diagnose my car, and then sent them back the following day to replace the starter (Ford's fault, not Smith's.) They went above ... Read More Google - Jun 19, 2026
Great service
Dakota was very helpful, let me know when something that met most of my criteria came in, and got me a really good deal on a slightly used truck.
Received fantastic service!
Smith auto family made the buying process of my vehicle very nice. They all worked so well as a team. Very efficient and dedicated. I will definitely be referring anyone wanting to shop for a new car to Smith Auto Family.
Great mobile service and great technician
Thomas was Friendly, knowledgeable and got us taken care of quickly!
Thomas was awesome! It was so convenient to have the mobile service.
Awesome experience! Fast and reliable! Very knowledgeable as well and happy to help
Thomas was really quick and great to talk to. Told me what he was doing and explained everything thoroughly
Smith Auto always takes good care of me and gives the best service! Quick, easy, and friendly!
Quick and knowledgeable
Brooke was an excellent Car Sales Rep. She fought to help find us the perfect vehicle for our budget and she was very friendly through the entire process. Would definitely buy from her again.
Smith gave me an excellent price on a new vehicle and gave me a great deal for my trade. I would definitely buy another auto from Smith Auto family.
Love this service! Thomas does an amazing job! Thank you!
Awesome, fast, and polite
I was very satisfied with the results. 🙏
Knowledgeable and friendly service representatives.
Five star for sure!
After we found our choice of new Bronco online at another Smith Family Auto, we called the local Smith Family Auto in Slaton, Junior had it brought in for us to see. We knew that was the one for us so Jacob quickly got our paperwork done. They promptly got the vehicle cleaned and ready to go including a full tank of fuel. And knowing we preferred a tire instead of the compressor option included with our purchase, they somehow made that swap happen. We had already planned leaving for a trip early the next morning ... Read More Google - May 16, 2026
Cody and the Maintenance team at Smith Auto Family in Levelland were consummate professionals and friendly folks that helped me get back on the road before my wife and me move to Temple with our new jobs. Thank you for helping us get the my Ford Ranger ready to move us on schedule.
Quick Lane did a good job plus they were nice and very helpful!
My Grandparents trusted Smith Ford, and I trust Smith Ford. It is the only dealership I will let service my truck, and it is the only place I will buy a Ford Truck!
Great job and so convenient when they come to your place of work.
Freddy Ruiz is a 'keeper ! Give him & his team a raise. He always comes thru for me ! Pat Tucker
Thomas was prompt, polite & very knowledgeable when updating the software in my Expedition. I truly appreciate the house call.
The Smith Auto Group is always courteous and accommodating. They are like family.
We love this mobile service and they always do a good job!
My service was Exceptional! Got here early and quickly got my radio working!
Good experience and great work. Excellent service writers and mechanics.
Everyone did A great job, I was pleased with the service, will tell all our friends about Smith auto family of levelland .
First time to use mobile service as my truck wouldn't start. Will definitely take advantage of it again. Thomas was very thorough and personable. He also informed me of the mobile services available. This adds one more reason to love having Ford vehicles.
(Translated by Google) Awesome service (Original) Awesome servixe
Salesman was very professional, courteous, understanding and “non pressuring”!
Friendly people Very informative Extremely good service.
Thomas did amazing on my recall fix! Got it done in less than 30min!
