Customer Testimonials

Communicated well and was on time. Cleaned up and completed the work quickly. Completely eliminated the hassle of taking the vehicle into the dealership.

You are the best!

Never had good service experience until now these guys go out of their way to take care of their customers very impressed with them very professional and take time to explain what service is needed. Thank you for your service.

Thomas with the mobile service came to our house and did an oil change and some maintenance on our car. He did an awesome job, and the mobile service is very convenient. Highly recommend.

Friendly and fast service. Thank you!

Thomas is very professional and knowledgeable!! Highly recommended service technician!!!

We are beyond grateful to the whole team at Smith Auto Family for helping us get back into a vehicle after an unfortunate accident. Give Brooke a shout, and she’ll get you into the perfect vehicle!

Awesome service, very convenient!

The service was excellent and Sam was really helpful throughout the whole process

Communication could be a little more frequent but really nice people and pretty fast service, ill return

The mobile service unit was very convenient and Thomas was friendly and very knowledgeable.

Mobile service and technician were awesome. Thanks Thomas!

Mostly great experiences and multiple vehicles bought through the years. Only 1 less than stellar repair experience.

Extremely easy to work with, No pressure from sales. Great service as always!!

Great experience

1,200$ is what tha quotient for crankshaft sale. Is outta this world then took it in on a Thursday dent dent check it in till Friday afternoon sorry I took to automotive shop in Lubbock got it done for half the price $698 please shop around before letting them do the work you'll save in the long run

Great group after staff.

Courteous office and service attendants. They take good care of the truck for oil changes and necessary repairs. Thank you!

Thomas did a great job!

Very smooth process. Brooke,, Jeremiah’s and. Jacob were very helpful

Took vehicle in on appointment at1pm ready by 5pm.

I recently purchased a Ford Expedition Tremor from Smith South Plains, and I couldn’t be happier with the experience\! This is the **third vehicle I’ve purchased from Dakota**, and I highly recommend him\. He has a great personality, is extremely knowledgeable, and—most importantly—is never pushy, which I really appreciate\. The customer service at Smith South Plains is outstanding\. I was also able to take care of the financing through **e\-sign with Jacob**, which made the process incredibly convenient\. Jacob went over everything with me over the phone and made sure I understood all the paperwork, ... Read More

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Google - Aug 21, 2026

I recently purchased a Ford Expedition Tremor from Smith South Plains, and I couldn’t be happier with the experience\! This is the **third vehicle I’ve purchased from Dakota**, and I highly recommend him\. He has a great personality, is extremely knowledgeable, and—most importantly—is never pushy, which I really appreciate\. The customer service at Smith South Plains is outstanding\. I was also able to take care of the financing through **e\-sign with Jacob**, which made the process incredibly convenient\. Jacob went over everything with me over the phone and made sure I understood all the paperwork, so when I arrived at the dealership, I wasn’t stuck there for hours waiting to finish the financing\. The entire experience was easy, quick, and stress\-free\. Dakota and Jacob made everything so smooth, and that’s exactly why I’ll continue to come back to Smith South Plains\. **Thank you, Dakota, Jacob, and the entire Smith South Plains team\! I absolutely love my new Expedition Tremor and will definitely be back for my next vehicle\!**

This man was very professional & efficient. He did an excellent job & we are very happy with the service.

Salesman Geremias was very friendly and helpful,He made purchasing our vehicle quick and easy,this is my second purchase from Smith Auto Family Levelland and will buy from them again in the future.

Fast Couteous service - reasonably priced

Thomas was right on time. He was professional and friendly. He did a great job. The mobile service is a game changer.

GREAT PEOPLE!!! The guys in the shop are second to none!

Great friendly service! Thanks!!

We recently purchased a truck and Jeremias took great care of us. He was courteous and professional and really great to work with. This was the easiest vehicle purchase we have ever made. Jacob in the Finance Dept was awesome as well. If you need a vehicle I highly recommend Jeremias and Smith Auto Family Levelland.

Thomas did a great job with the mobile servicing. Very convenient

Above and beyond! Jeremiah got it done quick and easy. Highly recommend that young man

Well done. Great advice.

He had a very professional and courteous attitude.

Thankful for Thomas! Thomas is professional, respectful & efficient. Explained in detail procedures and processes and answered all my questions! Thank you for the Mobile Services!

I loved that Thomas worked on my car in my driveway and did a good job

Great experience every time. Thomas is always friendly and ready to help with car issues! He is able to answer any questions I have over issues.

Thomas was very kind and explained everything to me. It was so helpful to me not to have to take my truck in and wait all day for recall work to be done. Thank you Thomas for working out in the heat to take care of my truck.

Mr. Thomas was very friendly and professional and I love that from a company The day that he did my sister's car. That's when I asked. Could he be able to do mines and he said yes anytime 😁

Professional! Friendly! Got the job done the first time!

I had an appointment Monday at 9 o’clock for a part that had already been ordered so it was in stock and it was a seat cover so it should’ve taken about an hour or two to put on. I didn’t ask how long it would take so the next day I called and asked if they could give me an idea how long it would take no big deal because I’ve got an extra vehicle that I bought from Smith Ford in Levelland. No return call so I called on Wednesday. Left a message. No return ... Read More

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Google - Jul 27, 2026

I had an appointment Monday at 9 o’clock for a part that had already been ordered so it was in stock and it was a seat cover so it should’ve taken about an hour or two to put on. I didn’t ask how long it would take so the next day I called and asked if they could give me an idea how long it would take no big deal because I’ve got an extra vehicle that I bought from Smith Ford in Levelland. No return call so I called on Wednesday. Left a message. No return call so I called on Thursday and I left a message that I will be coming to pick it up on Friday whether it’s done or not because nobody can seem to call and tell me what’s going on. All I wanted to know was how long it was gonna take so I could plan for it because I live in Lubbock. The worst experience I’ve ever had there. I will not be going out of my way to take my vehicles there anymore. I will go somewhere more convenient. As a matter of fact I am buying a new Ford vehicle this week from somewhere in Lubbock.

Not impressed.

Good people when your buying the vehicle but after that its not so good, there communication with you if you have problem is not good at all, our next auto will not be from smith.

Since y'all didn't reach me n tell the other day. This email is un called for. Just saying

It took 3 months to get my vehicle in. After bringing it Jan 2 and nothing was done. Waiting on parts. Had to call every month until I finally spoke to Aaron and he got it in.

In a two day period, I called the Service Dept. several times to ask the status of my truck. The truck was dropped off on April 10th. My first call was on April 16th. The second call was on April 17th. After the 3rd call that day. I was assured a call. Not very pleased.

I took my truck in for some warrantied repairs. It was a week (7 days) before they called with the diagnostics on what needed to be done. Then it took them another 4 weeks to get the repairs completed. I started calling after 3 weeks to get updates. This is where everything became excessively frustrating and more than a little infuriating. I had trouble getting through to a service rep. Left messages that weren’t responded to. Had to call repeated times and when finally spoke to the rep he said he had to check with the parts department and would call me ... Read More

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Google - Apr 17, 2026

I took my truck in for some warrantied repairs. It was a week (7 days) before they called with the diagnostics on what needed to be done. Then it took them another 4 weeks to get the repairs completed. I started calling after 3 weeks to get updates. This is where everything became excessively frustrating and more than a little infuriating. I had trouble getting through to a service rep. Left messages that weren’t responded to. Had to call repeated times and when finally spoke to the rep he said he had to check with the parts department and would call me back. 2 days later I had not heard from him. Had to start the process over again of calling, waiting, calling, leaving messages, until finally getting through to rep only to find out the repairs had not been made. They did promise to get it in the following week and fix everything. A week later I get the call that it is ready. However, I was unable to take that call and the rep did not leave a message. Next day he does not call back. I start the process of calling, getting redirected repeatedly, put on hold just finally find out that my rep is unavailable and that I will have to leave a message. After days of frustration I finally get through to him and he says, “Your truck is ready.” All I can do is grit my teeth while thinking to myself of how much hassle and time he would have saved me simply by leaving me a message. I finally get in to get my truck on a Saturday morning. My rep wasn’t there so the one working gets the pickup and drives it around and tells me it isn’t ready. Still had warning lights and service engine light on. Apparently the mechanic failed to operate the truck and run it through a regeneration to make certain everything was working properly on the exhaust system. So they keep through the weekend and check it out on Monday and then call me to come pick it up again. I live 30 miles out of town in the country. The first day I go to pick it up, Saturday, my wife dropped me off on her way to Lubbock. When they didn’t have it ready it totally screwed up our day. I needed to go back to the farm to get some tractor work done and now I didn’t have transportation and my wife did not have time to run me back home do to her plans. This is a simple overview of my experience with your service department. It was truly much worse than what I can express with words. It was grotesque incompetence from start to finish. I hope that I never have to use your services again.

Just left here and I dont think anyone wanted to make sale. We drove around no body ever came out we basically had to go inside and ask for service. What lazy workers. We took our service else where. These levelland folks are weird.

The body shop does not do a good job and they do not want to take responsibility for their mistakes. 11/14/2925: I returned my car to the body shop and they completely re-done the body repair. I am happy now. They even guaranteed their work as long as I own the car. It is beautiful work.

Worst dealership service experience. Truck was over a month at dealer. Would have to call and check on progress daily. Overcharged from deductible and having to pay additional changes. Vehicle was pick continue to have issues. Additional charge were add for the service. Do not recommend service department..

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I have never had a positive experience with this service department. Its always thousands of dollars and 2 weeks without your vehicle. I have dealt with a half dozen dealerships in the area, and they are the slowest to get parts and the worst with communication. I will not be using this service department again.

ended up buy the truck from this company in levelland instead of lubbock had the truck for 2 weeks bow it broke down and sales guy wont even call back..”Yancey”

Buying a car from this place is great, trying to get it serviced is a headache. Service department won’t answer the phone within an hour of closing. Really makes it tough when you close at 1PM on a Saturday

Very unsatisfactory will not be back

This is not an honest place to place do business with. The sales representative that I had was not a good or reliable customer service person. I plan to buy a car there and their word and way they do business is not something I would ever trust. Needing 1 or 2 vehicles I would say run not walk from this place.

My college aged daughter went to Smith Auto Family Levelland Quick Lane and had a very bad experience with a technician Benjamin Quintero. She had a brand new truck and got a flat tire. She asked him to check the VIN to verify the new tire warranty and he refused. She was charged for the repairs and treated badly. Customer service was terrible.

We just left, and are EXTREMELY disappointed. We drove 2.5 hrs, CASH IN HAND, to look at a 2021 F-250 Platinum Edition that my husband had his heart set on. The first gentleman who greeted us had to, understandably, pass us off to a young man as he was helping another customer. The young man (early 20s) seemed very uninterested in locating the vehicle, as it had apparently been moved to another location over the weekend. He did not even offer to do the bare minimum of looking up where the truck is now located. He stated where he thought it might ... Read More

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Google - Nov 7, 2022

We just left, and are EXTREMELY disappointed. We drove 2.5 hrs, CASH IN HAND, to look at a 2021 F-250 Platinum Edition that my husband had his heart set on. The first gentleman who greeted us had to, understandably, pass us off to a young man as he was helping another customer. The young man (early 20s) seemed very uninterested in locating the vehicle, as it had apparently been moved to another location over the weekend. He did not even offer to do the bare minimum of looking up where the truck is now located. He stated where he thought it might have been moved too but was uncertain. Simple fact is that we are in the market for 2 cars, I am simply undecided on what I want. You would think that if someone walks in and asks about a very specific vehicle, a salesman might become a bit more attentive to the request. Instead Smith Auto lost a 68k+ deal tonight and and any potential future sales. I genuinely expected better of a "Family" dealership.

👎🏼unprofessional, tried getting a deal on a 2021 lincoln corsair, the guy said he was going to start my deal up and he offered me a good amount for my trade, was telling me where my payments would be so i gave all my information and he called me back and said they sold it from underneath me to someone that was there in person. i’m very disappointed, especially after seeing all the “good” reviews. will take my business somewhere else…!

Service said they would have me in and out in 2 hours. 5 1/2 hours later, I’m still waiting.

Just purchased a truck and haven't had it a month. Its already messing up contacted the sales person to let him know about it he told me to bring it in and it will be taking care of. Took it in Thursday and supposedly it was a Battery Terminal Clamp that was causing the problem. I figured since the sales person told me it would be taking care of that everything would be covered but nope I had to pay for the repairs. I told the Service man that the sales person said it would be taking care of ... Read More

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Google - Jul 3, 2021

Just purchased a truck and haven't had it a month. Its already messing up contacted the sales person to let him know about it he told me to bring it in and it will be taking care of. Took it in Thursday and supposedly it was a Battery Terminal Clamp that was causing the problem. I figured since the sales person told me it would be taking care of that everything would be covered but nope I had to pay for the repairs. I told the Service man that the sales person said it would be taking care of and he texted him to go back there n all he said was its not expensive at all just be glad its cheaper than what a battery what of cost. Paid and took the truck and still wasn't fixed.

6/8/21 Negotiated a purchase on a 2019 vehicle $200 off advertised price. I was asked to sign a Buyers Order with the finance manager on this vehicle, shook hands, and left. 6/9/21 called my Salesman to have the Finance Mgr. call me to complete the wire of funds, but after about 30 min. Salesman called me to let me know they sold the vehicle today to someone else without his knowledge. After demanding someone from management call me, I got a call from a co-owner of this dealership. In this conversation I was told sorry "it's just the way the market is now&... Read More

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Google - Jun 16, 2021

6/8/21 Negotiated a purchase on a 2019 vehicle $200 off advertised price. I was asked to sign a Buyers Order with the finance manager on this vehicle, shook hands, and left. 6/9/21 called my Salesman to have the Finance Mgr. call me to complete the wire of funds, but after about 30 min. Salesman called me to let me know they sold the vehicle today to someone else without his knowledge. After demanding someone from management call me, I got a call from a co-owner of this dealership. In this conversation I was told sorry "it's just the way the market is now", and there is nothing they can do. He did offer to find another vehicle of same model, and located one with 20K more miles, and history of major damage which was taken as an insult to the already bad situation. In my experience Smith South Plains ownership has no commitment or honesty in how they value, and treat customers. On 6/10 travelled to Dallas and purchased same 2019 model vehicle with 3000 less miles from Plano Audi. The experience was excellent, and easy. Completed all paperwork, funds wire, and drove vehicle home same day.

The worst dealership in the world! Salesman never reply. I was waiting on a deal sheet for two days, bank approves my finances. Turns out they will sell a vehicle out from underneath you. Can’t to business with people like this. Salesman and manager try to turn it around on the customer to say it was there not the salesman or manager!! Never shop here. And then there response was “after I posted this review” that I didn’t put a deposit down. After speaking with Michael and the manger when they told me they sold it and they ... Read More

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Google - May 1, 2021

The worst dealership in the world! Salesman never reply. I was waiting on a deal sheet for two days, bank approves my finances. Turns out they will sell a vehicle out from underneath you. Can’t to business with people like this. Salesman and manager try to turn it around on the customer to say it was there not the salesman or manager!! Never shop here. And then there response was “after I posted this review” that I didn’t put a deposit down. After speaking with Michael and the manger when they told me they sold it and they didn’t allow for deposits to be taken.. now they are saying I should have. Such a joke.

High price

1 friendly face, but on my own

Bought a New F-150 Limited, that at 7k miles needed a new transmission. I was told "that's what the warranty's for." After persisting, their solution was a lesser vehicle with a higher monthly payment. It's nothing personal, but don't count on any special treatment here if something goes wrong. Buy elsewhere.

Stay away from this dealership. People were rude and embarrasses. Refused to deal on a vehicle and fabricated a story about tax, title and license. Not worth the hassle. You will be disappointed in this dealership.

It’s like a revolving door at this place don’t recognize any salesman from one day to the next! Try taking care of your people! Greedy!

It was closed

Sucked.Took my car there 3 times and they never actually fixed my car. I don't think they have real mechanics there.Will never go there again. Will tell family and friends not to go there.

Took my granddaughter's car for an oil change, scheduled time was at to 2:30pm. Took car at 2:00pm, spoke to a staff member that we were early, and that were leaving it there. Well car was not ready at 4:30pm. We were told, by same staff member that they were barely pouring the oil !!!!! This was our 1st time. I personally would not take my car and would not recommend this place!!!! People have choices!!!! I would not even give a star, but you can post if you don't tab a star ! I rated it a zero

Had to sit for 3 hours just to learn I couldn't get financed and kept uping prices on me

The purchase of my first vehicle went smoothly with no issues. I have since tried to order specific vehicles and order parts for my recently purchased vehicle from their dealership with no luck. Seems like they're another dealership that does not care for repeat customers or taking care of existing ones.